Customers prefer to pay by phone than by card
Tomasz Motyl, Chief Innovation Officer at Alior Bank and director of Innovation Lab: In March this year. Over 14,000 customers have used the Android Pay mobile payment service. It is worth mentioning that they do on average 3,000 transactions a day. In addition, the average increase in the volume of customer transactions using Android Pay is 10%, and the average amount of the transaction amount of 9%.
And what taught you is the implementation?
Thanks to him, we know that customers prefer to pay by phone than a plastic card. This is definitely a more convenient way to make payments.
What you think is the share of mobile banking in transactions (retail banking) currently?
The share of mobile banking in transactions is getting higher every year. In Poland, transactions performed in the Mobile channel currently constitute 20% of all transactions performed by retail clients.
And then what will be in 3 years?
We anticipate that in 3 years this share will double and will increase to 40-60%.
What is the Alior Bank strategy in confrontation with the entire so -called. Fintech? You say that 37% of loans are granted in Poland by strictly non -entities. This is a high percentage.
Alior Bank will successively carry out a digital transformation for the entire business model, and these changes will be driven primarily by the strength of its own IT. Over the next 4 years, the bank will invest an additional PLN 400 million in innovative technological projects, in addition to previously planned expenses for current development work and maintenance of IT systems.
At the same time, we want to become even more open to cooperation with fintechs, start-ups and other partners with whom we are already conducting several projects together. Therefore, one should not talk about confrontation with the fintech industry, but on both sides. This process will also accelerate the Open API-Banking project, which will allow us to integrate with new players even easier.
Huge changes in banking that we have been observing for several years lead to closing branches and reducing full -time jobs. If Employment will decrease this year with you and in the strategy until 2020, which you revealed this week? You reported that up to 2,400 people may lose their jobs.
According to the strategy, by 2020 we will reduce the network of own branches by OK. 30%, but despite limiting the number of facilities, we will remain 4. the largest banking network in the country.
The process of group layoffs announced at the end of last year will last until the end of 2017. For today, in Alior Bank’s plans there is no decision to continue the process of group exemptions in the next year.
API BASED Banking was said at today’s conference by president Wojciech Sobieraj. What about it you understand? How it fits into the strategy of Alior Bank?
The entry into force of the PSD2 Directive opens up a chance to create new business models in cooperation with technology companies or other financial service providers. The conclusion of strategic partnerships based on Open API will allow access to new data or analyzing existing ones, which will allow you to create a comprehensive offer of products and services, even more suited to our clients. API BASED BANKING therefore creates a number of possibilities to improve the current offer that will help to conduct them through the technological revolution in banking in a safe and friendly way.
A new T-Mobile application appeared in 2016. A new one is to appear soon Alior Bank. What is to stand out from the competition?
The application will contain a number of functions that only from the phone level will allow you to perform even advanced banking operations. Its main advantage will also be the extraordinary simplicity of use and modern design. The application will meet all the requirements, even the most demanding users, and will be found in it.in. A simple way to log in and authorize transactions (PIN, fingerprint, PUSH notifications), HCE contactless payments, P2P transfers (BLIK).
Also scanning and recognition of invoices, or the ability to open a new account using the video process.
At the conference, we also learned that Alior Bank is to launch its own credit intermediary this year. Could you explain what is going on and how you assume it will affect the sale of products?
The rapidly developing credit brokerage market prompted us to create our broker. Thanks to it, by 2020, we plan to get a leading position on the online intermediation market, achieving OK. PLN 2-3 billion of an annual credit volume. The new broker will use the latest technologies, allowing M.in. for automatic collection of customer data or verifying their identity via video and biometric solutions. The broker will start under an independent brand that will be promoted by an online marketing campaign.
And what is a drone and what is used? I follow the banking market, but I admit that this innovation bypassed me.
Dronn, otherwise a virtual advisor is supported by artificial intelligence, biometry and speech analysis. Dronn has a natural conversation with the client without involving call center employees. It is used in the debt collection process or collects statements on a tax residence (so -called. Fatca). In 2016, he was awarded in many competitions, M.in.: Distribution & Marketing Innovation Awards (EFMA and Accenture competition), retail Banker International, Bai Global Banking Innovation Awards, and Banking Technology Awards. We are planning more areas of using DRONN – implementation projects are just starting.
All right, the ground was examined. In that case, how will the further robotization of Alior Bank look like in a noise -announced strategy of the digital rebel in 2017-2020?
Robotization at Alior Bank places strong emphasis on the area of operation mainly by automating the back-office function and banking processes. It is also the use of elements of artificial intelligence or the so -called. Machine Learning just for robotization. Among them there will be a new – fully online – the process of assessing credit risk for cash loans and mortgage loans. The automation of banking processes will be distributed to the entire bank, but it will start with areas with the highest savings potential.
Digitization and further improvement of processes are also designed to contribute to the improvement of customer satisfaction, supporting NPS (Net Promoter Score Promoter. Lk).